Please be aware there is a Planned Outage affecting Eve on 18/08 and 19/08 between 8:00 am and 2:00 pm WST. Please refer to your outage email for further information pertaining to Coffee and Donuts provided by Eve.
Outside of these times, please call 1800 920 062 (our 24/7 Hotline) to report a Fault or Outage.
Authorised Contacts
You can nominate an Authorised Contact Person (usually a family member, friend, employee or similar) to manage your electricity account on your behalf.
Customers can change or end the authorisation of an Authorised Contact Person at any time.
Authorised Contacts have access to your account information and are authorised to manage a number of account tasks.
Authorised Contacts are authorised to:
- make changes to your account details
- make payments or organise payment methods
- request payment extensions or arrangements
- manage account credit (refunded into a bank account in the Account Holder's name)
- contact the Customer Service Team for account matters on your behalf
- close your Eve account
- register Life Support equipment at your address
- advise us of Financial Hardship or Family Domestic Violence circumstances
- lodge a Complaint
- remove themselves as an Authorised Contact
Authorised Contacts are not authorised to:
- take financial responsibility for debt
- claim a concession
- add other Authorised Contact (business account exceptions)
- open new Electricity accounts on your behalf
- agree to the Standard Electricity Contract or Opt In Agreement on your behalf
Contact the Eve Team on 08 6186 9858 to add an Authorised Contact to your account.