Contact Us

Our friendly Eve team is here to help with any account, billing, payment or general enquiry. You can get in touch with us in a way that suits you:

Phone: 08 6186 9858
Email: customerservice@eglintonvillageenergy.com.au
Post: Eglinton Village Energy GPO Box 186, Melbourne, VIC 3001

We aim to respond to all enquiries as quickly as possible during business hours.

We offer a range of support services to ensure all customers can access and communicate with us in a way that suits their needs:

Interpreter Service: Translating and Interpreting Service (TIS) 13 14 50

Speech or hearing impairment service: National Relay Service (NRS)
By SMS: 0423 677 767
By Phone: 1300 555 727
By TTY: 1800 555 677
Customers can ask the NRS to connect them to us on 08 6186 9858.
More information about other NRS call options (including Chat, Captions, and Video Relay) is available here.

Accessible Formats: Documentation and website information can be provided in accessible formats, including large print, on request.

Our 24/7 hotline is available on 1800 920 062 for any faults, outages or urgent electricity issues.

Our team is here to assist and coordinate support as quickly as possible.

In an emergency, always call 000 first. Once it is safe to do so, please contact us on the number above so we can respond and assist further.

We understand that some customers may be experiencing difficult or sensitive circumstances.

If you require support relating to life support equipment, financial hardship, or personal safety (e.g. family violence), our team is here to help.

You can contact us on 08 6186 9858 and select Option 3 to speak with a member of our team who can provide support and guide you through the options available.

All conversations with Eve are handled with care, respect, and confidentiality to ensure you feel supported at every step.