There are currently no Alerts at Eve. Call 1800 920 062 (our 24/7 Hotline) to report a Fault or Outage.
Concessions & Rebates
If you have Life Support equipment or a valid concession card, you could be eligible for rebates or subsidies that could help reduce the cost of your electricity bills.
The State Government Energy Concession Extension Scheme (ECES)
Energy Assistance Payment
- If you have an eligible concession card, this payment from the State Government supports energy costs each year. This rebate has replaced the Cost of Living Allowance (CoLA).
Dependent Child Rebate
- If you have dependent children and an eligible concession card, this rebate from the State Government can reduce the costs of your energy bill.
Energy Concession Extension Scheme (ECES) Flyer
DownloadEligible Concession Cards
You must hold one of the following cards (note that other criteria may apply):
- Pensioner Concession Card
- Health Care Card
- Veterans’ Affairs Gold Card
- Commonwealth Seniors Health Card
- WA Seniors Card (these card holders may not be eligible for all concessions)
How to Apply
Visit www.WA.gov.au and search Energy Concession Extension Scheme for more information about the eligibility and application process.
Hardship Utilities Grant Scheme (HUGS)
If you are experiencing Financial Hardship and are unable to pay your electricity bills, the State Government HUGS initiative can assist you.
The first step is to contact Eve as soon as you are experiencing Financial Hardship to discuss your options. Our team will support you and commence the HUGS application process on your behalf if required.
For further information about HUGS, please visit the Department of Communities website at https://www.wa.gov.au/service/community-services/community-support/hardship-utility-grant-scheme
Life Support Equipment
Electricity State Government
Subsidy
This subsidy is intended to support costs associated with operating Life Support Equipment at home if you have an eligible concession card.
For further information about the Life Support Equipment Electricity Subsidy, please visit the Department of Finance website.
Thermoregulatory Dysfunction
Energy State Government
Subsidy
This subsidy is intended to support customers who require controlled temperatures in their home, due to medical advice.
For further information about the Thermoregulatory Dysfunction Energy Subsidy, please visit the Department of Finance website.