Please be aware there is a Planned Outage affecting Eve on 18/08 and 19/08 between 8:00 am and 2:00 pm WST. Please refer to your outage email for further information pertaining to Coffee and Donuts provided by Eve.
Outside of these times, please call 1800 920 062 (our 24/7 Hotline) to report a Fault or Outage.
Complaints
We are committed to providing our customers with high quality, reliable service.
If problems do arise, we will work towards resolving them as soon as you contact us.
Our aim is to resolve phone enquiries at the initial contact and have written enquiries answered within 5 business days.
All complaints are handled in line with our complaints and handling policy and procedures, which ensures that requirements set in the 2013 AS/NZS standard under the Code of Conduct, are met.
Making a Complaint
If you have contacted Eglington Village Energy by phone but feel that your complaint or issue has not been resolved, we request that you send your complaint to us using the below webform. Please see our Complaints Policy for further information.
Download our Complaints Policy
Download
If you are not satisfied with the resolution of the complaint, you may escalate your complaint. If you still feel that the issue has not been resolved to your satisfaction, you can contact the Energy and Water Ombudsman Western Australia (EWOWA).
The contact details for the Ombudsman are as follows:
General enquiries
- Phone: 08 9220 7588 or 1800 754 004 (free from landlines).
- Office hours are 8.30am to 4.30pm, Monday to Friday.
- The Translating and Interpreting Service (TIS): available by calling 131 450.
- Ask the interpreter to call the Energy and Water Ombudsman on 08 9220 7555.
- National Relay Service: TTY or modem users' phone 133 677 and quote 08 9220 7555.
- Voice-only (speak and listen) users: phone 1300 555 727 and quote 08 9220 7555.
- SMS Relay: text 0423 677 767 and quote 08 9220 7555.
- Use this link to make an Internet Relay Call: quote 08 9220 7555.
- Email: energyandwater@ombudsman.wa.gov.au
- Address: PO Box Z5386, St. Georges Terrace, Perth WA 6831