Note: There is a planned outage at Eve for Stage 3 & 4 customers on 24/10/2025 between 8:00am and 2:00pm WST. Email notifications have been issued to affected individuals. Customers can still call 1800 920 062 (our 24/7 Hotline) to report a Fault or Outage (unplanned). 

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Code of Conduct for the Supply of Electricity to Small Use Customers

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EVE Performance Report

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